Frequently Asked Questions

Below are some of the more frequently asked questions about the UGA website:
Q. How do I retrieve my member user name or password if I cannot remember them?
A.  Click on 'Members' to the left. You will see, to the right of the username and password boxes, question marks. Click on the appropriate question mark and your user name and password will be sent to your email address of record.
Q. How do I add my family names to the Surnames Research list?
A. Login to the Member's Area and click on My Profile. Click on "Add Surname" and follow the prompts. To edit an existing Surname listing, click on the pencil icon to the left of the name. To view details of a listing, click on the eye icon. To delete a listing, click on the trash can.
Q. Do I have to be a descendant of Utah Pioneers to join the Utah Genealogical Association?
A. No! While there generally is a requirement to be a descendant of a particular individual to join most family genealogical societies, there are no "qualifications" for membership in UGA. We are more than happy to welcome anyone with an interest in family history or genealogy.
Q. Is UGA a part of, or affiliated with, the Church of Jesus Christ of Latter-day Saints?
A. UGA is not affiliated with any religious or political organizaton.  We were organized on September 25, 1971, and chartered December 1, 1971, by the State of Utah as a nonprofit educational organization. The Association's interests are worldwide while still providing specific materials of interest relating to Utah.
Q. I keep calling the UGA phone number, but I always get a message.  Why can't I get through?
A. Our Administrative Assistant is available as much as possible and will answer if available. If you need to reach us, be sure to leave a message indicating the nature of your call, your name, and your phone number. We will get back to you as soon as possible. You can also send a message to
Q. I just signed up as a member of UGA, but didn't receive a user name or password during the registration process.  What gives?
A. It takes us a while to verify payment and enter your name into our member database. Usually wiithin 48 hours of receipt of your application we will provide your unique user name and password for logging into our secure webpage. If you have not received this information within two days, please contact us at
If you have additional questions you would like answered on this page, send an email to the Webmaster.